Introduction
Synexo Pte. Ltd. ("Synexo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.
We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and are committed to ensuring that your personal data is protected.
Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, clinic name
- Business Information: Clinic type, clinic size, number of employees
- Assessment Data: Responses to our compliance assessment questionnaire
- Technical Data: IP address, browser type, device information, and usage data collected through cookies
- Communication Data: Records of your correspondence with us
How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our services
- To process your compliance assessment and provide personalized recommendations
- To communicate with you about our services, updates, and promotional offers
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services (e.g., hosting providers, CRM systems)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Under the PDPA, you have the right to:
- Access your personal data that we hold
- Correct any inaccurate or incomplete personal data
- Withdraw your consent for us to process your personal data
- Request deletion of your personal data (subject to legal requirements)
To exercise these rights, please contact us at privacy@synexo.co.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and improve our services. You can choose to accept or decline cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@synexo.co
- Address: Singapore