The PSG grant covers up to 50% of qualifying healthcare IT costs. If you're a Singapore SME (under S$100M turnover or <200 staff), you likely qualify. This means compliance that costs S$30,000 could cost you just S$15,000. Here's exactly how to claim it.
What is the PSG Grant?
The Productivity Solutions Grant (PSG) is a Singapore government initiative helping SMEs adopt productivity-enhancing IT solutions. For clinics facing HIB compliance requirements, this is essentially a 50% discount on qualifying security and compliance investments.
Synexo's healthcare compliance solutions are designed to qualify for PSG. We assist with the application process and handle the paperwork for you.
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Do You Qualify?
Clinic Eligibility
Your clinic must meet ALL these criteria:
- Registered and operating in Singapore
- Minimum 30% local shareholding
- Annual turnover under S$100 million OR fewer than 200 employees
- Haven't claimed PSG for the same solution before
Solution Eligibility
The IT solution must be:
- On the PSG pre-approved list
- Implemented and used in Singapore
- Not claimed under another government grant
Most Singapore clinics qualify. If you're a typical dental practice, GP clinic, or specialist centre, you almost certainly meet the criteria.
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What's Covered?
Eligible Costs
| Software & Services | Compliance monitoring, cybersecurity, backup solutions, IT support |
| Implementation | Setup, configuration, data migration, integration |
| Training | Initial staff training on new systems |
| Hardware | Security appliances, servers (for on-premise solutions) |
What's NOT Covered
- Ongoing subscription fees after year one
- General business software (accounting, etc.)
- Hardware not directly related to the solution
- Costs incurred before approval
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Real Cost Examples
| Solution Package | Full Price | After PSG (50%) |
| Essential Compliance | S$2,500 setup + S$14,400/year | S$1,250 setup + S$7,200/year |
| Professional Compliance | S$4,000 setup + S$26,400/year | S$2,000 setup + S$13,200/year |
| Complete Compliance | S$6,000 setup + S$42,000/year | S$3,000 setup + S$21,000/year |
Note: PSG typically covers first-year subscription costs. Year 2+ is at full price—but by then, you're compliant and protected.
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The Application Process (Step by Step)
Step 1: Confirm Eligibility
Before anything else:
- Verify your clinic meets the criteria above
- Identify your specific compliance needs
- Choose a PSG pre-approved vendor
Step 2: Get Your Quote
Your vendor provides a quote including:
- Detailed solution description
- Cost breakdown (what qualifies, what doesn't)
- Implementation timeline
- Expected outcomes
Step 3: Submit via Business Grants Portal
You'll need:
CorpPass login
ACRA business profile
Latest financial statements
Vendor quote
Brief implementation plan
Application steps:
Log in to BGP with CorpPass
Select PSG application
Choose the pre-approved solution
Upload required documents
Submit
Step 4: Wait for Approval
| Week 1-2 | Application review begins |
| Week 3-4 | Possible clarification requests |
| Week 4-6 | Approval decision |
CRITICAL: Do not start implementation before approval. Work done before your Letter of Offer is NOT eligible for reimbursement.
Step 5: Implement the Solution
After approval:
- Implement within the validity period (usually 6-12 months)
- Document everything
- Keep all invoices and payment records
Step 6: Claim Your Reimbursement
After implementation:
- Submit claim through BGP
- Provide proof of payment
- Include completion report
- Disbursement arrives in 4-6 weeks
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Avoid These Common Mistakes
Mistake 1: Starting Before Approval
Impact: Complete disqualification—you get nothing.
Prevention: Wait for the official Letter of Offer. No exceptions. Even "preparing" or "ordering" equipment can disqualify you.
Mistake 2: Incomplete Documentation
Impact: Delayed approval or rejection
Prevention: Work with your vendor to ensure complete documentation. Missing financial statements are the most common issue.
Mistake 3: Including Ineligible Costs
Impact: Partial rejection of claim
Prevention: Clarify with your vendor which costs qualify before submitting.
Mistake 4: Missing Claim Deadlines
Impact: Forfeiture of the entire grant
Prevention: Set calendar reminders. Claims typically must be submitted within 3-6 months of project completion.
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How We Make It Easy
Synexo handles the PSG process as part of our service:
| Eligibility | Verify your clinic qualifies |
| Documentation | Prepare all required documents |
| Application | Guide you through BGP submission |
| Implementation | Complete work within grant requirements |
| Claim | Assist with disbursement paperwork |
Cost for this support: Included. No extra charge. We want you to get the grant because it makes our solutions more accessible.
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Realistic Timeline
| 1-2 | Assessment + documentation prep |
| 3 | PSG application submission |
| 10-12 | Solution implementation |
| 17-22 | Disbursement processing |
Total: ~5-6 months from start to receiving funds
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The Bottom Line
Math that matters:
- Average compliance investment: S$20,000-40,000
- After PSG: S$10,000-20,000
- Cost of one breach: S$150,000+
You're effectively getting insurance against a S$150,000+ loss for S$10,000-20,000, with the government paying half.
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*Ready to claim your 50%? Synexo's solutions are designed to qualify for PSG, and we handle the paperwork. Book your free assessment to see what your costs would be after the grant.*